All room rates are quoted in New Zealand Dollars on a per night per room basis and include Goods and Services Tax (GST) of 15%. All other transactions are in NZ Dollars and include GST of 15%.
Reservations:
Age: You must be 18yrs or over. Photo identification is to be presented on arrival.
Payment:
All reservations made through this web site must be accompanied by a valid credit/debit card. The full amount of the reservation will be charged after the period on ‘non cancellation’.
A valid credit card must be presented on arrival. For debit card holders, a bond/authorisation equal to 1 night’s accommodation is required on arrival. This will be refunded/cancelled on departure.
Cancellation & Refund Policy:
If booking cancelled or modified up to 7 days before date of arrival, no penalty fee will be charged. If cancelled or modified later or in the case of a ‘no show’, the total price of the reservation will be charged.
All cancellations and amendments must be received in writing.
Please Note: For Special Events or Promotional Rates a ‘No Cancellation’ policy may apply.
Refunds will only be made to the credit/debit card charged for the original transaction.
Group Bookings: When booking more than 3 rooms, different policies apply with regards to deposits. You will be contacted directly.
Arrival and Departure Times:
Check In: 15:00 – 20:00 hours
Check Out: 07:00 – 10:00 hours
Pets: Pets are not allowed
Smoking: This is a “Non-smoking” hotel and we would appreciate if you do not smoke in the rooms. For smoking guests, we would appreciate if you can smoke outside the room and keep the doors closed. We reserve the right to charge $300 if your room is found with cigarette odour.
Visitors: All visitors are required to report to reception as we need to know who is on the premises at all times in the case of an emergency and for security purposes. In order to ensure the quiet enjoyment of all of our guests we ask that visitors and those hosting visitors keep noise to a minimum. Visitors are to leave by 9.00 p.m. Parking is for Holiday Homes guests only.
In consideration of other guests, please ensure to keep the noise level down at 10pm
Damage: Please inform us at your earliest convenience if you find any damages in your room after check in. Upon checkout, should there be excessive damages to the room, including but not limited to damaged or torned furniture, stained carpets and sheets that cannot be cleaned by housekeeping and requires a cleaning specialist, we reserve the right to charge your credit card.
Pre Ball, After Ball, Hen or Stag Parties: Strictly Not Permitted